JULIE ILES/Stuff
Spark customers face a second day of disruption.
Spark’s technology breakdown has entered a second day, with customers reporting on Wednesday morning that they are unable to access basic services such as the ability to top up their phones.
Some reported on social media that the problems had threatened to cost them new jobs or prevent them completing house sales.
Others said they had been unable to activate data roaming when heading overseas or had not been able to divert calls to their mobiles, costing them business.
Spark was unable to provide support to customers online or in its stores on Tuesday after “routine maintenance” on Monday night went wrong.
READ MORE:
* Spark customers face day without Xtra email or support as tech meltdown drags on
* Spark customers frustrated by email outages
Some stores opened, but staff were unable to complete transactions or make changes to customers’ accounts.
Its Xtramail email service also failed, leaving customers unable to send or receive emails, but the company said landline, mobile, and broadband connectivity was not affected.
STUFF
Telcos will be expected to display a customer service dashboard if the Commerce Commission gets its way (video first published in December).
Spark reported at 8pm on Tuesday that Xtramail had been restored and that it would “work through the night to get its website, app and voicemail services back up and running”.
It reported at 8am on Wednesday that voicemail access had also been restored.
However, some customers were reporting ongoing problems with both services later on Wednesday morning when its online services remained down.
When people attempted to log to their account on Spark’s website, they were being met with a message saying access was unavailable due to “routine maintenance”.
Spark explained on social media that was an automated holding page and it was unable to change the wording because of the system outage.
Spokesperson Beth Stubbe said on Tuesday that the problems were not the result of a cyber-attack.
